Terms of Service

Last updated: June 2026 Effective date: March 2026

Terms of Service (“Terms”) constitute a legally binding agreement between KiddieCove (“we,” “our,” “us,” or “KiddieCove”) and you, whether you are a school, school administrator, teacher, parent, or guardian, regarding your use of the KiddieCove platform, including our website at kiddiecove.io and our mobile application (collectively, the “Service”).

Please read these Terms carefully before using the Service. By accessing or using KiddieCove, or by clicking “I Agree” during account setup, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are accepting these Terms on behalf of a school or organisation, you represent that you have the authority to bind that organisation to these Terms.

Agreement Overview

KiddieCove provides schools in Pakistan with a cloud-based school management platform that includes student attendance tracking, parent-teacher communication, online fee collection via JazzCash and EasyPaisa, GPS-based school bus tracking, and child pickup and drop-off safety management.

These Terms govern your access to and use of that platform. They work alongside our Privacy Policy, which explains how we handle personal data, including student and child data. Both documents together form the complete legal agreement between you and KiddieCove.

Who These Terms Apply To

These Terms apply to all users of the KiddieCove Service:

Schools and School Organisations: Private schools, Montessori institutions, daycare centres, and any educational institution that subscribes to KiddieCove as an organisation. The school is the primary account holder and data controller for its students.

School Administrators: The designated staff member(s) who manage the school’s KiddieCove account, configure the platform, and manage user access.

Teachers: Staff members granted access to the KiddieCove platform by the school administrator to manage attendance, communicate with parents, and access class-level data.

Parents and Guardians: Individuals who access the KiddieCove parent portal or mobile application to view their child’s school information, communicate with teachers, receive safety alerts, and pay school fees.

Each user type has different permissions and responsibilities within the platform, as described in the User Responsibilities section below.

The KiddieCove Terms of Service

KiddieCove provides the following core capabilities as part of the Service, subject to your subscription plan:

• Attendance Management: Digital student attendance tracking with real-time parent notifications
• School Parent App: A mobile application enabling secure parent-teacher communication, school announcements, and child progress updates
• Online Fee Collection: Integration with JazzCash and EasyPaisa for digital school fee payment and automated receipt generation
• GPS Bus Tracking: Real-time tracking of school transport vehicles with parent-facing location visibility
• Pickup and Drop Safety: Digital authorisation and verification system for student pickup and drop-off
• Class Updates and Announcements: Broadcast tools for schools to communicate with parents and students
• Administrative Tools: Digital student records management, reporting, and school administration functions

The specific features available to your account depend on your subscription plan. KiddieCove reserves the right to add, modify, or remove features with reasonable notice to school subscribers.

School Accounts: Subscription and Access

Subscription Plans and Billing

KiddieCove is a Software-as-a-Service (SaaS) platform offered to schools on a subscription basis. By subscribing, the school agrees to pay the fees applicable to the selected plan as published on our pricing page or as agreed in a written proposal.

• Subscription fees are billed in Pakistani Rupees (PKR) unless otherwise agreed in writing.
• Invoices are issued at the start of each billing period.
• Payment is due within 14 days of invoice date unless otherwise agreed.
• Late payments may result in temporary suspension of the school’s account. KiddieCove will provide 7 days’ notice before suspending access for non-payment.
• KiddieCove reserves the right to adjust pricing with 30 days’ written notice to school administrators. Continued use after the notice period constitutes acceptance of the new pricing.

Free Trial

KiddieCove may offer a free trial period to new school subscribers. During the free trial:

• Full platform access is provided for the duration stated at sign-up.
• No payment information is required to start a trial unless explicitly stated.
• At the end of the trial period, the school account will be suspended unless the school subscribes to a paid plan.
• Trial data (student records, attendance logs, etc.) is retained for 30 days after trial expiry to allow the school to subscribe and continue without data loss. After 30 days, trial data is permanently deleted.

Renewal and Cancellation

• Subscriptions renew automatically at the end of each billing period unless cancelled.
• To cancel, the school administrator must provide written notice to KiddieCove at least 14 days before the renewal date, by emailing [email protected].
• Upon cancellation, the school retains access to the platform until the end of the paid billing period. No further charges are made after the cancellation confirmation.
• After cancellation, school data is retained for 90 days to allow data export. After 90 days, all data is permanently deleted.

Refunds

KiddieCove’s general policy is that subscription fees are non-refundable once a billing period has commenced, as the Service is immediately available upon payment.

Exceptions may be made at KiddieCove’s discretion in cases of:

• A verified technical fault that made the Service substantially unavailable for more than 72 consecutive hours during the billing period
• Billing errors resulting in an overcharge

Refund requests must be submitted within 14 days of the relevant billing date to [email protected] with full details of the reason.

User Responsibilities

School Administrators

School administrators are the primary account holders and bear responsibility for their school’s use of the KiddieCove platform. As a school administrator, you agree to:

• Provide accurate and up-to-date school and account information at registration and keep it current.
• Ensure that only authorised staff are granted teacher or administrator access.
• Configure role-based permissions appropriately so that staff members only access data relevant to their role.
• Obtain any necessary consents from parents and guardians for student data processing as required by Pakistani law and your school’s own obligations, particularly for GPS tracking features.
• Notify KiddieCove promptly if you become aware of any unauthorised use of your account or a security incident.
• Ensure student data entered into the platform is accurate and that you have the right to process it.
• Comply with the Acceptable Use Policy set out below.

Teachers

As a teacher using KiddieCove, you agree to:

• Use the platform only for legitimate school-related purposes within the scope of your role.
• Keep your login credentials confidential and not share them with any other person.
• Use the parent-teacher communication tools respectfully and professionally.
• Report any technical issues or security concerns to your school administrator promptly.
• Not attempt to access student data beyond your assigned classes or permissions.

Parents and Guardians

As a parent or guardian using KiddieCove, you agree to:

• Use the platform only to access information about your own child(ren).
• Keep your login credentials confidential.
• Use the parent-teacher messaging feature respectfully and for legitimate school communication purposes.
• Not attempt to access information about any other student.
• Ensure that your contact information is current so that safety notifications reach you.
• Pay school fees accurately and promptly through the platform where applicable.

Acceptable Use Policy

All users of KiddieCove regardless of role agree not to:

• Use the Service for any unlawful purpose or in violation of Pakistan’s Prevention of Electronic Crimes Act (PECA) 2016 or any other applicable law.
• Attempt to gain unauthorised access to any part of the platform, other users’ accounts, or KiddieCove’s systems.
• Upload, transmit, or share content that is defamatory, abusive, threatening, obscene, or otherwise harmful.
• Use the platform to harass, intimidate, or communicate inappropriately with any student, teacher, parent, or school staff member.
• Attempt to reverse-engineer, decompile, or extract source code from the KiddieCove platform.
• Use automated tools, bots, scrapers, or scripts to access or extract data from the platform without express written permission.
• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.
• Use the Service to transmit malicious code, viruses, or any software intended to damage or disrupt systems.
• Misrepresent your identity or impersonate another user, school, or organisation.
• Use the Service in any way that places an unreasonable load on KiddieCove’s servers or infrastructure.

KiddieCove reserves the right to suspend or terminate any account found to be in violation of this Acceptable Use Policy without prior notice in cases where the violation poses a security risk or harm to other users.

Intellectual Property

KiddieCove’s property: The KiddieCove platform, including its software, design, user interface, features, functionality, trademarks, logos, and all content created by KiddieCove, is owned by KiddieCove and is protected by Pakistani intellectual property laws. These Terms do not grant you any ownership rights in the platform.

Your licence to use the Service: KiddieCove grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service strictly in accordance with these Terms and for the purpose of school management. This licence ends when your subscription or access is terminated.

Your data: You retain full ownership of all data you input into the KiddieCove platform including student records, attendance data, fee records, and communication content. KiddieCove does not claim any ownership over your school’s or students’ data.

Feedback: If you provide feedback, suggestions, or ideas to KiddieCove about the Service, you grant KiddieCove the right to use that feedback without obligation or compensation to you. We appreciate feedback and use it to improve the platform.

Data Ownership and Privacy

Schools are the data controllers for their students’ and staff’s personal data entered into KiddieCove. KiddieCove acts as a data processor on behalf of schools.

This means:

• The school determines what data is entered, why, and how long it is kept.
• KiddieCove processes that data only as instructed by the school and as described in our Privacy Policy.
• KiddieCove does not use school or student data for any purpose other than delivering the Service.
• Upon termination of a school’s subscription, KiddieCove will provide a 90-day window for data export, after which data is permanently deleted.

For full details on how personal data including student, parent, teacher, GPS, and payment data is handled, please refer to our Privacy Policy.

Service Availability and Support

Uptime commitment: KiddieCove aims to maintain 99% platform availability, excluding scheduled maintenance. We will provide advance notice of scheduled maintenance that is likely to affect availability during school hours.

Unplanned downtime: In the event of unplanned outages, KiddieCove will communicate status updates via our website and notify school administrators by email. We will work to restore service as quickly as possible.

Support: KiddieCove provides customer support to school administrators via:

• Email: [email protected]
• In-app support chat (available during Pakistan business hours)

Support is provided in English and Urdu. KiddieCove aims to respond to support requests within 1 business day.

No guarantee of uninterrupted service: While we strive for high availability, KiddieCove does not guarantee that the Service will be uninterrupted, error-free, or free from security vulnerabilities. The Service is provided on an “as is” basis, subject to the limitations described below.

Limitation of Liability

To the fullest extent permitted by Pakistani law:

KiddieCove is not liable for:

• Indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service
• Loss of data, revenue, profits, or business opportunities resulting from service downtime or technical issues
• Actions taken by schools, teachers, parents, or third parties using the platform
• Failures in third-party services (JazzCash, EasyPaisa, GPS hardware providers, SMS gateways) that affect platform functionality

Cap on liability: KiddieCove’s total cumulative liability to a school subscriber for any claims arising from these Terms or use of the Service shall not exceed the total subscription fees paid by that school in the 3 months immediately preceding the event giving rise to the claim.

Child safety features: KiddieCove’s pickup safety and GPS tracking features are tools to assist schools in managing student safety. They are not a substitute for appropriate physical security measures, trained staff, and school safety protocols. KiddieCove does not accept liability for child safety incidents that occur at schools or during transport, whether or not the platform was in use at the time.

Nothing in these Terms limits liability that cannot be excluded by law, including liability for fraud or death or personal injury caused by negligence.

Indemnification

You agree to indemnify, defend, and hold harmless KiddieCove, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your violation of these Terms
• Your violation of any applicable law, including PECA 2016
• Content or data you upload or transmit through the Service
• Your school’s failure to obtain required consents for data processing
• Misuse of the platform by your staff, parents, or students under your account

Third-Party Services

KiddieCove integrates with third-party services to deliver certain features:

JazzCash and EasyPaisa: Payment processing. Their use is governed by their respective terms of service and State Bank of Pakistan (SBP) regulations. KiddieCove is not responsible for payment processing errors, delays, or failures caused by these providers.

GPS Hardware Providers: School bus tracking relies on GPS hardware installed on school vehicles. The accuracy and reliability of GPS data depends on the hardware and network conditions. KiddieCove is not responsible for GPS hardware faults or mobile network outages that affect tracking accuracy.

SMS and Push Notification Providers: Delivery of notifications to parents and staff relies on third-party SMS gateways and mobile operating system push notification services. KiddieCove cannot guarantee delivery of time-sensitive notifications if these networks experience disruptions.

Links or integrations with third-party services do not constitute KiddieCove’s endorsement of those services. You access and use third-party services at your own risk under their terms.

Termination

Termination by you: Schools may cancel their subscription as described in the Subscription section above. Individual users (teachers, parents) may request account deletion by emailing [email protected] or through account settings.

Termination by KiddieCove: KiddieCove may suspend or terminate your access to the Service immediately and without prior notice if:

• You breach any provision of these Terms or the Acceptable Use Policy
• You fail to pay subscription fees after 7 days’ notice
• We are required to do so by law or a government authority
• We reasonably believe your account is being used for illegal or harmful activity
• Continued provision of the Service to your account poses a risk to other users or to platform security

Effect of termination: Upon termination, your right to access the Service ends immediately. For school subscriptions, data retention and deletion follows the schedule described in the Data Ownership section and our Privacy Policy. KiddieCove is not liable for loss of data following termination.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising out of or relating to these Terms or the Service shall be subject to the jurisdiction of the courts of Lahore, Pakistan.

We encourage resolution without litigation. If you have a dispute with KiddieCove, please contact us first at [email protected]. We commit to responding within 5 business days and attempting to resolve the issue in good faith before any formal proceedings are initiated.

Changes to These Terms

KiddieCove may update these Terms from time to time. When we do:

• The “Last updated” date at the top of this page will be revised.
• School administrators will be notified via in-app alert and email at least 14 days before significant changes take effect.
• For changes that materially affect the rights of schools or users, we will require active confirmation before the new Terms apply.
• For minor changes (such as clarifications or corrections that do not affect user rights), the updated Terms will take effect on the date posted.

Continued use of the Service after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to updated Terms, you must stop using the Service and cancel your subscription before the effective date.

Contact Us

For questions about these Terms, to report a violation of the Acceptable Use Policy, or to raise a billing or account concern, please contact:

KiddieCove Support Team Email: [email protected] Website: kiddiecove.io/contact

For legal and compliance enquiries specifically: Email: [email protected]

We aim to respond to all enquiries within 2 business days.

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Frequently Asked Questions About KiddieCove Terms

Who owns the student data entered into KiddieCove?

The school owns all student data entered into KiddieCove. KiddieCove acts as a data processor on behalf of the school we handle the data only to deliver the platform’s features and never for our own commercial purposes. When a school ends its subscription, all data is available for export for 90 days, then permanently deleted.

Can KiddieCove use our school’s data for advertising or marketing?

No. KiddieCove does not use school data, student data, or parent data for advertising, marketing, or profiling purposes whether for our own campaigns or for third parties. Our business model is subscription-based; we have no commercial interest in monetising your data.

What happens if KiddieCove experiences downtime during school hours?

KiddieCove aims for 99% uptime and will notify school administrators in advance of any scheduled maintenance. For unplanned outages, we communicate status updates via our website and email. If an outage is verified to have lasted more than 72 consecutive hours, schools may be eligible for a service credit contact [email protected] within 14 days of the incident.

Can a school get a refund if they are not satisfied?

KiddieCove’s subscription fees are generally non-refundable once a billing period has started, because the Service is available immediately upon payment. We do offer a free trial so schools can evaluate the platform fully before committing. If you experience a technical fault that materially prevented use of the Service, contact [email protected] within 14 days and we will review your case.

Can a teacher access student data from other classes?

No. KiddieCove uses role-based access control (RBAC). Teachers can only access data for their assigned classes and students. School administrators configure these permissions. If you believe a teacher has accessed data outside their permitted scope, please contact your school administrator or email [email protected] immediately.

What laws govern KiddieCove’s Terms of Service?

These Terms are governed by the laws of Pakistan, including the Prevention of Electronic Crimes Act (PECA) 2016 and the Contract Act 1872. Disputes are subject to the jurisdiction of the courts of Lahore, Pakistan. KiddieCove also aligns with internationally recognised data protection principles as part of its commitment to responsible data handling.

How do I cancel a KiddieCove school subscription?

The school administrator should email [email protected] at least 14 days before the renewal date requesting cancellation. We will confirm the cancellation and advise on data export options. The school retains full access to the platform until the end of the paid billing period.

Does the free trial automatically convert to a paid subscription?

No. KiddieCove’s free trial does not automatically convert to a paid plan or charge your account. At the end of the trial, the account is suspended unless the school actively chooses to subscribe. Your data is retained for 30 days after trial expiry, giving you time to subscribe and pick up where you left off.