Last Updated: 10 Sep, 2026
At KiddieCove, we aim to provide schools and educational institutions with reliable and flexible school management solutions. This Refund & Cancellation Policy explains how cancellations, refunds, subscription payments, and plan changes are handled.
KiddieCove is a product of Walqalum Technologies (Private) Limited.
By subscribing to or using KiddieCove services, you acknowledge and agree to the terms described in this policy.
1. Subscription Services
KiddieCove provides subscription-based software services to schools, Montessori institutions, daycares, and other educational organizations.
Subscription plans may include different features, student capacities, administrative tools, parent applications, fee management, attendance management, communication tools, transport tracking, and other services depending on the selected plan.
Subscription fees are charged according to the pricing and billing terms applicable to the selected plan.
2. Monthly Subscription Payments
KiddieCove operates on a monthly subscription model unless otherwise agreed in writing.
Subscription charges are payable according to the selected plan and applicable billing cycle.
The subscription fee gives the customer access to the services and features included in the selected plan for the applicable subscription period.
3. Cancellation Policy
Customers may request cancellation of their KiddieCove subscription at any time.
Cancellation requests should be submitted through the available KiddieCove support channels or by contacting our support team.
Cancellation will normally take effect at the end of the current paid billing period unless otherwise agreed.
Once a subscription is cancelled, no further recurring subscription charges will be applied for future billing periods.
4. Refund Policy
Because KiddieCove is a subscription-based digital service, payments for a subscription period are generally non-refundable once the subscription service has been activated or the billing period has commenced.
However, KiddieCove may consider a refund or credit on a case-by-case basis in circumstances such as:
- Duplicate payments caused by a technical or payment processing error.
- An incorrect charge made by KiddieCove.
- A payment that was processed after a confirmed cancellation request due to a technical or administrative issue.
- Other exceptional circumstances approved by KiddieCove.
Approved refunds will be processed through the applicable payment method and may be subject to the processing timelines of the relevant payment provider or financial institution.
5. Failed or Duplicate Payments
If a payment fails but the customer’s account is charged, the customer should contact KiddieCove support and provide the relevant payment details or transaction reference.
KiddieCove will review the transaction and, where the payment was successfully deducted but the subscription was not properly activated, take appropriate corrective action.
If a customer is charged more than once for the same subscription due to a technical or payment processing issue, the duplicate transaction will be reviewed and, where confirmed, refunded or adjusted accordingly.
6. Upgrade and Downgrade of Plans
Customers may request to upgrade or downgrade their KiddieCove subscription plan.
Upgrades may take effect during the current billing cycle and any applicable price difference may be calculated based on the remaining portion of the billing period.
Downgrades may take effect from the beginning of the next billing cycle unless otherwise agreed.
Any refund resulting from a plan change is subject to KiddieCove’s refund rules and will be considered based on the circumstances of the request.
7. No Refund for Unused Service
If a customer chooses not to use KiddieCove during an active subscription period, the subscription fee for that period will generally not be refundable.
Customers are responsible for cancelling their subscription before the next billing cycle if they no longer wish to continue using the service.
8. Service Availability and Technical Issues
KiddieCove makes reasonable efforts to maintain the availability and reliability of its services.
Temporary service interruptions may occur due to maintenance, technical issues, third-party services, internet connectivity, payment gateways, or circumstances beyond our reasonable control.
A temporary interruption does not automatically qualify a customer for a refund.
If a significant service issue materially affects a customer’s subscription, KiddieCove may review the matter and, where appropriate, provide a service credit, extension, or other reasonable resolution.
9. Payment Gateway Charges
Where applicable, payment gateway, banking, or transaction processing charges may be imposed by third-party payment providers.
Refunds involving third-party payment providers may be subject to their processing procedures and timelines.
KiddieCove is not responsible for delays caused solely by a bank, payment gateway, card issuer, or other financial institution.
10. Cancellation Due to Non-Payment
If a subscription payment is not successfully completed, KiddieCove may restrict, suspend, or terminate access to the relevant services after providing appropriate notice where applicable.
Any outstanding amount remains payable according to the applicable subscription agreement.
11. Data After Cancellation
Your school’s data remains yours.
Following cancellation, customers may request or export applicable school data in accordance with KiddieCove’s data retention and privacy practices.
Customers should ensure that they have obtained any required data exports before the account is permanently closed or data is deleted in accordance with applicable policies.
For more information about how KiddieCove handles personal and school data, please review our Privacy Policy.
12. How to Request a Refund
To request a refund or report an incorrect charge, please contact KiddieCove support with:
- School or organization name
- Registered account information
- Payment date
- Transaction/reference number
- Amount charged
- Reason for the refund request
- Any relevant supporting information
Our team will review the request and communicate the outcome through the contact information associated with the account.
13. Refund Processing Time
Where a refund is approved, processing time may vary depending on the payment method, payment gateway, bank, or financial institution used for the original transaction.
KiddieCove will initiate the refund through the applicable payment channel once the request has been approved.
14. Changes to This Policy
KiddieCove may update this Refund & Cancellation Policy from time to time to reflect changes to our services, payment methods, business practices, or applicable requirements.
Any updated version will be published on this page with the revised “Last Updated” date.
15. Contact Us
If you have any questions regarding cancellations, refunds, payments, or subscription plans, please contact KiddieCove.
KiddieCove
A product of Walqalum Technologies (Private) Limited
Phone: 0305 7772205
Email: [email protected]
Address: 4th Floor, M-Tower, Johar Town G3, Lahore, Pakistan